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This privacy policy sets out how Clockwork uses and protects any information that you give Clockwork when you use this website. Clockwork is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Clockwork may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy has been updated as of 10th May 2018.

What we collect

We may collect the following information:

  • name and title
  • contact information including email address and anything relevant to the delivery of the product or service you request.
  • demographic information such as postcode, preferences, work details and interests
  • Social media identifiers, should you choose to engage with us on a social media platform we may record your Twitter name, your Facebook address, your Linkedin profile name or such information as required to identify you on the social media platform.
  • other information relevant to customer surveys and/or offers
  • other information. We may request other information from you for purposes not noted in this policy. We will be as clear as practical at the point of collection what information we are collecting and why we are collecting it. We will also make it clear if the information is essential for the efficient delivery of the product or service you require.

Responsible Person – Data Controller

The person responsible for all matters concerning the privacy and processing of any personal data, also known as the Data Controller, is:

Mr. Tony Breese

Seraph Property Maintenance T/A Clockwork

1 St.Martin’s Row

Albany Road

CARDIFF

CF24 3RP 

The Data Controller can be contacted on info@clockwork.property or you can write to the above address.

Your Rights

Under the General Data Protection Regulation (GDPR), you have certain rights regarding your data. You have the right to:

  • ask us for a copy of any data we hold about you.
  • have any data that is incorrect, corrected.
  • object to the use of your data.
  • have your data provided to you to take elsewhere in a suitable format.
  • have your data deleted in certain circumstances.

If you wish to exercise any of these rights then please contact our Data Controller.

You also have the right to lodge a complaint about the use of your data with the Information Commissioner’s Office (ICO). Details for the ICO and making a complaint can be found on their website at www.ico.org.uk

Use of your data

Customers

We collect your name, address, postcode, telephone number and email address. If the job relates to a property that you own but do not reside in, we will also collect those property details as well as contact details of those residing in the property. This is on the basis that you have gained their consent to pass these on to us.

Your details are stored in our customer database and our accounts software.

We will only share your details with relevant specialists (for example, subcontractors, surveyors and suppliers etc) and relevant government bodies when you ask us to do so. We have formal data sharing agreements in place with our referral partners to ensure your data is handled appropriately when we share it.

We may use anonymised properties as case studies to be published on our website and social media.

Once we have completed the agreed work, we keep your details for seven years to meet our legal obligations in relation to financial records keeping. Where warranties exceed this period, data will be held for the length of the warranty.

When you subscribe to our newsletter we collect your name and your email address, which will be stored in our Mailchimp system. We keep this information for one year. After one year we will email you to ask if you wish to keep receiving the newsletter. If we do not get a reply we delete your data from our newsletter list. You may withdraw your consent at any time by clicking on the unsubscribe link at the bottom of the newsletter.

Your records are hosted in the EU or in countries with EU equivalency.

Suppliers

Prior to you undertaking any work or supplying materials, in addition to your name and email address, we will require your address, postcode and contact telephone numbers plus any pertinent company information such as VAT number, Company number and if necessary, copies of insurances, accreditations or training etc. Your details are stored in our supplier database and our accounts software.

We require this data so that we can meet legal requirements in relation to our financial record keeping.

Your records are hosted in the EU or in countries with EU equivalency.  

Residents

We collect your name, telephone and email address, whereby the customer (landlord/letting agent) has obtained permission from you to do so. We need this data to be able to carry out works instructed by the customer (landlord/letting agent). We keep this information as part of our customer database and will be held for seven years to meet our legal obligations in relation to our financial record keeping. Where we hold resident data on behalf for customers (landlord/letting agent), it is the customer (landlord/letting agent) responsibility to obtain consent to pass this data on.

Your records are hosted in the EU or in countries with EU equivalency.  

Third Parties

Where third party data is passed to us, it is those that pass on this data that is responsible for a data sharing agreement to ensure the correct permissions are received.

Website and Security

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Social Media Policy

You may interact with employees or representatives of Clockwork speaking on behalf of Clockwork on Twitter, Facebook, and other social media. When interacting on those platforms you are subject to the terms and conditions of those platforms as well as any privacy policies of those platforms.

Should you choose to interact with Clockwork on these platforms,

  • you agree that your contributions, including your comments, photos or other media you share are able to be used by Clockwork or other members of the Seraph group for the purposes of continuing the social media dialogue or for other marketing purposes, for instance as a customer testimonial, or as a quote in a press release, or in another sympathetic manner.
  • you assert that you are the creator or copyright holder, (or that you have permission from the copyright holder) to share and distribute any material you share with us, and you give us permission (or that you have sought permission from the copyright holder for us) to share and distribute this material.

Should we use your material in this way, Clockwork will not misrepresent or change the meaning of your material, though we may edit for brevity or clarity.

 

Talk to us for more information

If you’d like to discuss our service options and packages or need advice regarding maintenance issues, please give us a call on 02920 602444 or:

Contact us