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Seraph Property Maintenance Limited t/a Clockwork aims to provide the highest standards of service to all landlords, tenants and property owners and take complaints seriously. To ensure that your interests are safeguarded, we offer the following:

If you believe you have a grievance, please write in the first instance to The Complaints Officer at the address below:

Clockwork
1, St. Martin’s Row
Albany Road
Cardiff
CF24 3RP

complaints@clockwork.property

The grievance or complaint will be acknowledged within 3 working days and then investigated thoroughly in accordance with our established in-house procedures. A formal written outcome of the complaint will be sent to you within 15 working days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.

Second stage complaint

If you remain dissatisfied with the result of the internal investigation, please send full details of your original complaint and correspondence, along with the reasons for your dissatisfaction in the result of the internal investigation to the Managing Director, Douglas Haig at the address above. A separate final review of the complaint by the company will be sent to you within 15 working days.

Talk to us for more information

If you’d like to discuss our service options and packages or need advice regarding maintenance issues, please give us a call on 02920 602444 or:

Contact us